Orders placed Sunday through Saturday will ship the following week on Monday.



FAQ

CARE QUESTIONS

       See here for information about care instructions. 

STOCKING QUESTIONS 

When are items stocked?

New items are stocked usually twice a month - we regularly update our Facebook and Instagram pages and group with more details.

Will items sell out fast? 

Some items do sell out fast, especially the more popular hand dyed items. To order, customers have the best success with being logged into their Sassy Flats store account and having their preferred payment method logged in or on hand. Many do also order the "must haves" first before they may sell out. Please see the full shipping policy for details on combined shipping. 

Regarding cart holds or cart jumping: sometimes certain items sell out very very fast. When this happens, if someone completes a purchase but you have the same item in your cart and it's sold out between the time you go to checkout and the time you submit payment, you get to the final page of checkout and then are notified that the item is out of stock and it "jumps" your cart and is no longer yours. We understand that this creates a lot of frustration, annoyance, and difficulty with your shopping experience with Sassy Flats.
 
The Shopify platform at this time does not allow for a feature to hold people's carts. The only way to do this is to use an "app" add on, that is made by someone else for Shopify, but often times these apps do not work seamlessly, sometimes not at all. We tried this last year to see how it could go, and it still caused cart jumps and oversells. We didn't find that it would be helpful then if it gave people false assurance of a cart hold if it really didn't work in the end.
 
So please know that we are continuously looking for ways to improve this issue. At this time we are hoping to stock more of each item, or less options for each stocking, so hopefully cart jumps are minimized. Thank you for your understanding and patience.

I forgot to use a coupon code, or it didn't work, can my order be adjusted?

Coupon codes cannot be applied retroactively. Please consider using the coupon code on another order. You can test it out before purchasing.

PRODUCT QUESTIONS

Where and how are the items made?

All products made and sold by Sassy Flats are proudly made by hand by the owner and founder of Sassy Flats Carrie Hansen in her home studio in Hudson, WI, with the help of her very supportive family and friends. Carrie learned to sew as a child but has otherwise been self taught with the support and guidance of many other skilled wahms.  

What are the different flats made of?

Cheeky - bamboo cotton spandex french terry and fleece. The natural and black Cheeky are made with organic cotton. 

Fresh - lyocell organic cotton spandex french terry and fleece.

Brazen - bamboo hemp spandex french terry.

Saucy - bamboo organic cotton spandex jersey.

Brassy - lyocell hemp spandex french terry.

Spicy - bamboo hemp spandex jersey

All flats are stretchy and super soft! The flats fabrics are carefully chosen from reputable suppliers in the USA that carry high quality knit fabrics milled in China.  All fabrics meet CPSC safety requirements. 

See the Fabric & Product Descriptions for more information. 

What is the best flats option for a heavy wetter?

All the flats from Sassy Flats can be used effectively for a heavy wetter if you use a fold that puts more layers in the wetzone and/or add a booster. But, the most absorbent one size flats tested so far are Fresh fleece (>22oz), Cheeky fleece (>18oz) and Brassy french terry (>18oz).  See the Absorbency page for more information. 

Do you make custom items or colorways?

At this time I do not make custom hand dyed items but I am very open to customer suggestions and ideas!  

Questions about Shipping? Please review the full shipping policy here.

Questions about order cancellations, refunds, oversells, workmanship, defects/errors? Please review the full refund policy here.