FAQ

PRODUCT QUESTIONS

Where and how are the items made?

All products made and sold by Sassy Flats are proudly made by hand by the owner and founder of Sassy Flats Carrie Hansen in her home studio in Hudson, WI, with the help of her very supportive family and friends. Carrie learned to sew as a child but has otherwise been self taught with the support and guidance of many other skilled wahms.  

What are the different flats made of?

Cheeky flats - bamboo cotton spandex french terry and fleece. The natural and black Cheeky are made with organic cotton.. 

Fresh flats - lyocell organic cotton spandex french terry and fleece.

Brazen flats - bamboo hemp spandex french terry.

Saucy - bamboo cotton spandex french terry.

Brassy - lyocell hemp spandex french terry.

Sweet - lyocell organic cotton spandex french terry.

All flats are stretchy and super soft! The flats fabrics are carefully chosen from reputable suppliers in the USA that carry high quality knit fabrics milled in China. I am hoping to source some fabric from a domestic mill eventually! All fabrics meet CPSC safety requirements. 

See the Fabric & Product Descriptions for more information. 

What is the best flats option for a heavy wetter?

All the flats from Sassy Flats can be used effectively for a heavy wetter if you use a fold that puts more layers in the wetzone and/or add a booster. But, the most absorbent one size flats tested so far are Fresh fleece (>22oz), Cheeky fleece (>18oz) and the upcoming tester Brassy french terry (>18oz).  See the Absorbency page for more information. 

Do you make custom items or colorways?

The months that do not include a hand dyed stocking (for 2019 this includes January, June and December), I usually open up a preorder for custom snapless fitteds and possibly scrundies so customers can select their size, fabrics, colors, etc. Otherwise I do not make custom hand dyed items but I am very open to customer suggestions and ideas! 

CARE QUESTIONS

Are Sassy Flats diapers prepped?

Yes - All diapers made by Sassy Flats, unless otherwise specified, are washed and dried on hot at least once before being cut and sewn. You can use them when you receive them, but they will become more absorbent after more laundry cycles. Most will reach maximum absorbency after 8-10 wash and dry cycles. 

How do I wash and care for Sassy Flats diapers? How about hand dyed?

All items can be washed on cold or warm, and either line dried or tumble dry low. Hot water and high heat drying is generally fine as well but can cause premature wear on the items. 

Hand dyed items are thoroughly fixed, rinsed repeatedly and dried on hot before cut and sewn. Certain colorways, especially blues, purples, and reds, may still bleed dye the first few wash cycles. Differing water conditions as well can cause more or less dye bleed. Thus, we recommend you wash the hand dyed items separately from other laundry or with darks for the first few washes, or use a color catcher (can be found at most local hardware or big-box stores). If you're concerned about your baby's skin having some dye transfer, please use a liner. You may also soak the item in hot water and rinse, repeat, until you do not see any dye bleed. 

Can I use ____ cream/ointment with my Sassy Flats?

Most are fine to use so long as you use a liner and/or have an effective wash routine. Unicorn Beyond Clean is very effective for deep cleaning diapers. 

Can I use bleach on my Sassy Flats since I bought them second-hand?

Although many have done this without any issues, it is not recommended to use bleach or to iron your Sassy Flats as it may damage the fabric. Please ask other customers for their experiences, such as in the Facebook group

Something is wrong with my Sassy Flats item - stitching coming undone, snag, size is off, etc. What can I do? 

Sassy Flats products are handmade and thus sizing, color, and finishing may vary slightly one from another. Fabrics may also vary with each batch and may have slight differences in feel, texture, and weave which is considered normal.

Small minor flaws in fabric may be present in a new firsts quality item, however any obvious fabric runs, holes, or stains would be considered seconds quality. Snappi or pin use may cause minor snags or holes - it is recommended to not snappi on the terry side. Also recommend avoiding washing or drying with any velcro/aplix in the same cycle. Be careful not to overstretch your flats while using as if stretched too much can cause the threads to break. Flats made during the first 8 months (Aug 2017-Feb 2018) had corners with threads tied off - they have sometimes come undone, but you can stitch over the corner to stop the thread unraveling, however this will not affect function. 

Hand dyed items are thoroughly fixed, washed and rinsed repeatedly after the dyeing process - however due to variation of water, detergent, and urine, they may still have some dye bleed. Recommend washing with like colors or with a color catcher for first few washes. Caution using with light colored covers/wool at first due to potential for dye transfer.

If you have concerns about the quality of your items within 60 days of purchasing new, please email Sassy Flats directly for a possible replacement, partial or full refund, or coupon depending on issue. This policy does not apply to seconds quality items, items bought second hand, or items not cared for according to the recommended care instructions.

STOCKING QUESTIONS 

When can I shop?

The shop is almost always open unless it is being updated for a stocking or on a vacation. Otherwise the store restocks every month on the 1st, usually around 9pm CST. Hand dyed stockings also happen at that same time but not including January, June, or December. There is also usually a stocking on Black Friday weekend. 

Will items sell out fast? How do I order?

Some items do sell out fast, especially the more popular hand dyed items. To order, customers have the best success with being logged into their Sassy Flats store account and having their preferred payment method logged in or on hand. Many do also order the "must haves" first before they may sell out. See the shipping questions below about combining orders. 

Coupon codes also should be easily accessible as they cannot be applied retroactively (most do work on another order if that does happen).

Please note that Sezzle is not recommended as payment during the first hour of a stocking as it may cause an oversell. If this occurs you will be refunded and notified. 

SHIPPING QUESTIONS

How much does shipping cost?

Shipping is free for orders $25 and over in the USA - orders less than $25 are $3 to ship. Shipping is discounted to Canada. Also available is shipping to United Kingdom, United Arab Emirates, Singapore, Chile, and Australia - rates are calculated based on weight and location.  Orders shipping to those countries will be refunded up to 8% back to offset shipping charges that are currently included in the price. 

When will my order ship?

All orders except preorders will ship between 1-4 business days.  There may be rare circumstances that cause delays. If the delay is more than 1-2 days you will be notified.

To know when your order will ship, please note our shipping schedule below:

- All orders placed on Tuesdays, Wednesdays, and Thursdays of the same week will be automatically combined (if the same account is used, or you have notified the shop directly) and will ship out on the following Monday.

- All orders placed on Fridays, Saturdays, Sundays and Mondays (consecutively) will be combined (see above for contingencies) and ship out on the following Thursday.  

If the shipping day falls on a holiday the items will ship the following day.

If I placed multiple orders will you combine them?

See the explanation above - short answer is almost always yes, but note the schedule and the need to use the same account or email to request. 

If/when combining orders to ship, shipping charges will not be refunded for orders placed in the USA. 

International orders that are combined that pay multiple shipping fees will more than likely be refunded some shipping upon combining the orders. 

I put the wrong address, can I change it?

We are unable to change a shipping address after the order has been placed. Please be careful and triple check your information before placing your order. If you are moving, please use mail forwarding through your postal service. 

Do you ship to ____? 

We offer shipping for free for orders $25 and over within the United States, and discounted shipping to Canada. Shipping is also available to the United Kingdom, Chile, Australia, United Arab Emirates, and Singapore - orders shipping to those countries will be refunded up to 8% back to offset shipping charges that are currently included in the price. International orders may receive some shipping refunds when combining orders. 

If you live elsewhere and would like to order, please send an email through the Contact form so we can look into shipping rates and potentially add it to the shop as an option. 

CANCELLATIONS/REFUNDS

Can I cancel my order?

You may cancel your order within 12 hours of placing the order, unless the order has shipped. Simply reply to your order confirmation and specify which items you'd like refunded. We will cancel and refund the order within 24-72 hours of your request. After 12 hours from order being placed, the order cannot be cancelled. 

Can I return my order?

Due to the nature of these items being used primarily as diapers, we cannot accept returns. Please feel free to sell your items in a local/internet marketplace such as in the Sassy Flats Facebook group

If you were sent the wrong item or it arrived different than described, please send an email to Sassy Flats within 7 days of receiving your order. If the item is damaged during shipping, you will need to contact the postal service directly.